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Internal - Cookie Policy

Effective Date: 15/07/2020

This Cookie Policy explains how Arctane Digital (UK) Limited (trading as Arctane Digital) ("Company", "we", "us", and "our") uses cookies and similar technologies to recognize you when you visit our website at (https://www.arctanedigital.co.uk), ("Websites"). It explains what these technologies are and why we use them, as well as your rights to control our use of them.

In some cases we may use cookies to collect personal information, or that becomes personal information if we combine it with other information.

What are Cookies?

Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners in order to make their websites work, or to work more efficiently, as well as to provide reporting information.

Cookies set by the website owner (in this case, Arctane Digital) are called "first party cookies". Cookies set by parties other than the website owner are called "third party cookies". Third party cookies enable third party features or functionality to be provided on or through the website (e.g. like advertising, interactive content and analytics). The parties that set these third party cookies can recognize your computer both when it visits the website in question and also when it visits certain other websites.

Why do we use Cookies?

We use first and third party cookies for several reasons. Some cookies are required for technical reasons in order for our Websites to operate, and we refer to these as "essential" or "strictly necessary" cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our Online Properties.

Third parties serve cookies through our Websites for advertising, analytics and other purposes. This is described in more detail below.

The specific types of first and third party cookies served through our Websites and the purposes they perform are described below (please note that the specific cookies served may vary depending on the specific Online Properties you visit):

How Can I Control Cookies?

You have the right to decide whether to accept or reject cookies. You can exercise your cookie rights by setting your preferences in the Cookie Consent Manager. The Cookie Consent Manager allows you to select which categories of cookies you accept or reject. Essential cookies cannot be rejected as they are strictly necessary to provide you with services.

The Cookie Consent Manager can be found in the notification banner and on our website. If you choose to reject cookies, you may still use our website though your access to some functionality and areas of our website may be restricted. You may also set or amend your web browser controls to accept or refuse cookies. As the means by which you can refuse cookies through your web browser controls vary from browser-to-browser, you should visit your browser's help menu for more information.

In addition, most advertising networks offer you a way to opt out of targeted advertising. If you would like to find out more information, please visit http://www.aboutads.info/choices/ or http://www.youronlinechoices.com for more information.

The specific types of first and third party cookies served through our Websites and the purposes they perform are described in the table below (please note that the specific cookies served may vary depending on the specific Online Properties you visit):

_cfduid Used by Cloudflare to identify individual clients behind a shared IP address, and apply security settings on a per-client basis. This is a HTTP type cookie that expires after 1 year. The provider of the Cookie is served by https://www.arctanegroup.com. View the CloudFlare Privacy Policy for more information.
_gid Used by Google Analytics to track individual user behaviour. This is a HTTP type cookie that expires after 1 day (24 Hours). The provider of the Cookie is served by https://www.arctanegroup.com. View the Google Analytics Privacy Policy for more information.
cookie_consent_user_accepted Used by the Website to store whether the End User has accepted cookies by the GDPR (General Data Protection Regulation) Cookie Consent. This is a HTTP type cookie that expires after 1 year. The provider of the Cookie is served by https://www.arctanegroup.com. View the Arctane Group Privacy Policy for more information.
news-alert-dismiss Used by the Website to store whether the End User has dismissed the news alert modal that appears. This is a HTTP type cookie that expires after 1 day. The provider of the Cookie is served by https://www.arctanegroup.com. View the Arctane Group Privacy Policy for more information.

Additional Functionality based Cookies

_fbp, _ga, _gcl_au, _gid Used by Weglot SAS to determine the page location of the client device. This is a HTTP type cookie that expires after 10 years. The provider of the Cookie is served by *.weglot.com. View the Weglot SAS Privacy Policy for more information.
st_samesite Used by ShareThis to determine the page location of the client device. This is a HTTP type cookie that expires after the browsing session ceases. The provider of the Cookie is served by c.sharethis.mgr.consensu.org. View the ShareThis Privacy Policy for more information.
_jid, disqus_unique, disqusauth Used by Disqus to determine the page location of the client device and the authentication of the user. This is a HTTP type cookie that expires after the browsing session ceases. The provider of the Cookie is served by *.disqus.com. View the Disqus Privacy Policy for more information.

Additional Tracking based Cookies

_ga Used by Google Analytics to identify individual clients behind a shared IP address, and analyse user data on a per-client basis. This is a HTTP type cookie that expires after 2 years. The provider of the Cookie is served by https://www.arctanegroup.com. View the Google Analytics Privacy Policy for more information.
_gid Used by Google Analytics to track individual user behaviour. This is a HTTP type cookie that expires after 1 day (24 Hours). The provider of the Cookie is served by https://www.arctanegroup.com. View the Google Analytics Privacy Policy for more information.
_hjClosedSurveyInvites Hotjar cookie. This cookie is set once a visitor interacts with a Survey invitation modal popup. It is used to ensure that the same invite does not re-appear if it has already been shown. This is a HTTP type cookie that expires after 365 days. The provider of the Cookie is served by https://www.arctanegroup.com. View the HotJar Privacy Policy for more information.
_hjDonePolls Hotjar cookie. This cookie is set once a visitor completes a poll using the Feedback Poll widget. It is used to ensure that the same poll does not re-appear if it has already been filled in. This is a HTTP type cookie that expires after 365 days. The provider of the Cookie is served by https://www.arctanegroup.com. View the HotJar Privacy Policy for more information.
_hjMinimizedPolls Hotjar cookie. This cookie is set once a visitor minimizes a Feedback Poll widget. It is used to ensure that the widget stays minimizes when the visitor navigates through your site. This is a HTTP type cookie that expires after 365 days. The provider of the Cookie is served by https://www.arctanegroup.com. View the HotJar Privacy Policy for more information.
_hjDoneTestersWidgets Hotjar cookie. This cookie is set once a visitor submits their information in the Recruit User Testers widget. It is used to ensure that the same form does not re-appear if it has already been filled in. This is a HTTP type cookie that expires after 365 days. The provider of the Cookie is served by https://www.arctanegroup.com. View the HotJar Privacy Policy for more information.
_hjIncludedInSample Hotjar cookie. This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels. This is a HTTP type cookie that expires after 365 days. The provider of the Cookie is served by https://www.arctanegroup.com. View the HotJar Privacy Policy for more information.
_hjShownFeedbackMessage This cookie is set when a visitor minimizes or completes Incoming Feedback. This is done so that the Incoming Feedback will load as minimized immediately if they navigate to another page where it is set to show. This is a HTTP type cookie that expires after 365 days. The provider of the Cookie is served by https://www.arctanegroup.com. View the HotJar Privacy Policy for more information.
_hjid Hotjar cookie. This cookie is set when the customer first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID. This is a HTTP type cookie that expires after 365 days. The provider of the Cookie is served by https://www.arctanegroup.com. View the HotJar Privacy Policy for more information.
_hjRecordingLastActivity This should be found in sessionStorage (as opposed to cookies). This gets updated when a visitor recording starts and when data is sent through the WebSocket (the visitor performs an action that Hotjar records). This is a HTTP type cookie that expires after the browsing session ceases. The provider of the Cookie is served by https://www.arctanegroup.com. View the HotJar Privacy Policy for more information.
hjTLDTest When the Hotjar script executes we try to determine the most generic cookie path we should use, instead of the page hostname. This is done so that cookies can be shared across subdomains (where applicable). To determine this, we try to store the _hjTLDTest cookie for different URL substring alternatives until it fails. After this check, the cookie is removed. This is a HTTP type cookie that expires after the browsing session ceases. The provider of the Cookie is served by https://www.arctanegroup.com. View the HotJar Privacy Policy for more information.
_hjUserAttributesHash User Attributes sent through the Hotjar Identify API are cached for the duration of the session in order to know when an attribute has changed and needs to be updated. This is a HTTP type cookie that expires after the browsing session ceases. The provider of the Cookie is served by https://www.arctanegroup.com. View the HotJar Privacy Policy for more information.
_hjCachedUserAttributes This cookie stores User Attributes which are sent through the Hotjar Identify API, whenever the user is not in the sample. These attributes will only be saved if the user interacts with a Hotjar Feedback tool. This is a HTTP type cookie that expires after the browsing session ceases. The provider of the Cookie is served by https://www.arctanegroup.com. View the HotJar Privacy Policy for more information.
_hjLocalStorageTest This cookie is used to check if the Hotjar Tracking Script can use local storage. If it can, a value of 1 is set in this cookie. The data stored in_hjLocalStorageTest has no expiration time, but it is deleted immediately after creating it so the expected storage time is under 100ms. This is a HTTP type cookie that expires after N/A. The provider of the Cookie is served by https://www.arctanegroup.com. View the HotJar Privacy Policy for more information.
_hjptid This cookie is set for logged in users of Hotjar, who have Admin Team Member permissions. It is used during pricing experiments to show the Admin consistent pricing across the site. This is a HTTP type cookie that expires after the browsing session ceases. The provider of the Cookie is served by https://www.arctanegroup.com. View the HotJar Privacy Policy for more information.
What About Other Tracking Technologies, such as Web Beacons?

Cookies are not the only way to recognize or track visitors to a website. We may use other, similar technologies from time to time, like web beacons (sometimes called "tracking pixels" or "clear gifs"). These are tiny graphics files that contain a unique identifier that enable us to recognize when someone has visited our Websites or opened an e-mail including them. This allows us, for example, to monitor the traffic patterns of users from one page within a website to another, to deliver or communicate with cookies, to understand whether you have come to the website from an online advertisement displayed on a third-party website, to improve site performance, and to measure the success of e-mail marketing campaigns. In many instances, these technologies are reliant on cookies to function properly, and so declining cookies will impair their functioning.

Do you use Flash Cookies or Local Shared Objects?

Websites may also use so-called "Flash Cookies" (also known as Local Shared Objects or "LSOs") to, among other things, collect and store information about your use of our services, fraud prevention and for other site operations.

If you do not want Flash Cookies stored on your computer, you can adjust the settings of your Flash player to block Flash Cookies storage using the tools contained in the Website Storage Settings Panel . You can also control Flash Cookies by going to the Global Storage Settings Panel and following the instructions (which may include instructions that explain, for example, how to delete existing Flash Cookies (referred to "information" on the Macromedia site), how to prevent Flash LSOs from being placed on your computer without your being asked, and (for Flash Player 8 and later) how to block Flash Cookies that are not being delivered by the operator of the page you are on at the time).

Please note that setting the Flash Player to restrict or limit acceptance of Flash Cookies may reduce or impede the functionality of some Flash applications, including, potentially, Flash applications used in connection with our services or online content.

Do you Serve Targeted Advertising?

Third parties may serve cookies on your computer or mobile device to serve advertising through our Websites. These companies may use information about your visits to this and other websites in order to provide relevant advertisements about goods and services that you may be interested in. They may also employ technology that is used to measure the effectiveness of advertisements. This can be accomplished by them using cookies or web beacons to collect information about your visits to this and other sites in order to provide relevant advertisements about goods and services of potential interest to you. The information collected through this process does not enable us or them to identify your name, contact details or other details that directly identify you unless you choose to provide these.

How often will you update this Cookie Policy?

We may update this Cookie Policy from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal or regulatory reasons. Please therefore re-visit this Cookie Policy regularly to stay informed about our use of cookies and related technologies.

The date at the top of this Cookie Policy indicates when it was last updated.

Where Can I Obtain Further Information?

If you have any questions about our use of cookies or other technologies, please email us at ([email protected]) for more information.